Welcome to Our Village
Our Village is built to create a safe, trusted community where providers and seekers connect, hire, and pay securely — all within the app. Please review the guidelines below to set yourself up for success.
1. Complete Your Background Check
Before applying to jobs, you must complete a background check.
- You can complete your background check directly in the app.
- If you have completed a background check within the last 12 months, email us proof and we will review, confirm, and approve it on our end.
- Most background checks take less than one hour to complete.
Completing this step ensures trust and safety across our community.
2. Create a Strong, Professional Profile
Your profile is often the first impression seekers see.
Make sure:
- Your profile photo is clear and professional.
- Your bio explains your experience and qualifications.
- You clearly state your service area.
- You list your availability.
A complete, professional profile increases your chances of being hired.
3. Keep Business in the App
Our primary goal is to protect providers and seekers by keeping communication and payments within the app.
Always:
- Encourage seekers to hire you directly through the app.
- Request that seekers leave you a review after the job is complete.
Providers with reviews are significantly more likely to be hired than those without reviews. Reviews build trust and credibility within the community.
4. Sharing Contact Information
For safety and protection:
- The in-app chat does not allow phone numbers, email addresses, or other contact information to be shared.
- Seekers can initiate a video chat with providers within the app.
- If a seeker would like to interview you via Zoom, ask them to send the meeting link from their side.
Once you are officially hired through the job post:
- Your phone number and the seeker’s phone number will be shared within the job details.
This system protects both parties and ensures accountability.
5. Avoiding Scams
Your safety is a priority.
Be cautious if someone:
- Asks for your phone number or email address to communicate outside the app.
- Requests that you contact them directly.
- Offers virtual assistant or remote/virtual job opportunities.
This platform is not for virtual or remote jobs.
Always keep communication inside the app and report suspicious activity immediately.
6. Payments & Fees
Providers keep 100% of payments when seekers pay through the app.
We charge seekers a 5% service fee.
Our Village does not take any percentage from provider earnings.
Why the 5% fee?
- 3% covers credit card processing costs.
- 2% supports administrative and app operating costs.
Using in-app payments protects you and creates a secure transaction record.
When will you get paid?
- We will notify you once we have received payment from your seeker.
- Funds are transferred to you within 24 hours.
7. What Types of Jobs Can I Expect in Our Village?
Our most frequent job posts as of February 2026:
- One-time babysitter
- Regular babysitter
- Nanny
- House cleaning
- Child transportation and afterschool care
Other types of jobs:
- Pop-up childcare events (these jobs are posted by the Our Village Admin account)
Job availability may vary by location and season.
8. Review Your Seekers
After completing a job, leave a review for your seeker.
Your feedback:
- Helps other providers identify great clients.
- Protects the community from difficult or unsafe experiences.
- Strengthens trust across the platform.
9. Share Your Profile
You can grow your business by sharing your personalized profile link.
From your dashboard, copy your profile link and share it in:
- Facebook groups
- Nextdoor
- Community boards
- Local parenting groups
Being part of Our Village shows families that you are background checked, verified, and supported by a trusted network.
10. Questions & Support
We are here to help.
You can contact us by:
- Tapping the “Get Help” button on your profile page
- Messaging the Our Village Admin in the app
- Replying to the welcome email
We are committed to helping you succeed on Our Village.