Getting hired on Our Village starts with being visible to families who are searching for help. The good news is that the app is designed to reward providers who are active, verified, and building a strong reputation.
Here’s how the system works—and the simple steps you can take to appear in front of more seekers.
How Families See Providers
There are two main places where families discover providers in the app.
1. The Home Screen: Recently Active Providers Nearby
On the home screen, families see the top 5 background-checked providers who were most recently active and are closest to them.
This means two things matter most here:
- Your background check must be complete
- You must be actively logging into the app
Providers who regularly open the app and keep their profiles active are much more likely to appear in this featured section.
2. The Search Page: Highest Rated Providers
When families search for providers, results are ordered by highest rating first.
Your rating comes directly from reviews left by families after completed jobs. The more positive reviews you have, the more likely you are to appear near the top of search results.
You can learn more about how ratings affect your visibility here:
https://ourvillageapp.com/provider_resources/why-keeping-your-jobs-in-the-app-gets-you-more-work/
Why Reviews Matter So Much
The biggest visibility change happens after your first review.
On average, providers see a 346% increase in profile views once they receive their first rating. Some providers see growth as high as 700%.
One review can completely change how often families find you.
When you complete a job inside the app and request feedback, you’re not just closing out a booking—you’re:
- Increasing your visibility
- Building trust with future clients
- Improving your chances of getting hired again
The 3 Best Ways to Get Seen More Often
1. Complete Your Background Check
Background checks are required to appear in the home screen’s featured provider section.
If your background check isn’t completed, families won’t see you in this high-visibility area.
2. Log Into the App Often
Because the home screen highlights recently active providers, simply opening the app regularly can help you appear more often to nearby families.
Staying active signals that you’re available and ready to work.
3. Complete Jobs Inside the App and Request Reviews
The most powerful way to increase your visibility is to build your rating.
When a family hires you through the app and leaves a review:
- Your profile becomes more trusted
- You rise in search results
- More families discover your profile
If a family wants to hire you directly, politely encourage them to book the job through the app and leave feedback when it’s completed.
The Bottom Line
The providers who get seen the most usually follow three simple habits:
- ✔ Complete their background check
- ✔ Stay active in the app
- ✔ Build reviews by completing jobs through Our Village
Do those consistently, and you’ll dramatically increase how often families discover your profile.
Your next job may just be one review away.
